1. Information We Collect
We collect information you provide directly, as well as information generated through your use of our Service:
Personal Information
- Account Information: Name, email address, phone number, payment information
- Inmate Information: Name, register number, facility location (as provided by you)
- Communication Data: Messages sent through our platform, voice message transcriptions
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Service
- Process messages and deliver them through prison email systems
- Process payments and manage subscriptions
- Send service-related notifications
- Respond to support requests
- Detect and prevent fraud or abuse
- Comply with legal obligations and prison communication regulations
- Improve our AI and communication systems
3. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With trusted partners who help us operate (payment processors, cloud hosting, SMS/messaging providers)
- Legal Compliance: When required by law, regulation, or valid legal process
- Prison Authorities: As required by federal prison communication regulations — all communications through prison email systems may be monitored by prison authorities
- Safety: To protect the safety of our users, employees, or others
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Secure cloud infrastructure (Cloudflare)
- Regular security audits and vulnerability assessments
- Access controls and authentication for all internal systems
- Automatic data backup and disaster recovery procedures
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your data as follows:
- Account data: Retained while your account is active and for 30 days after deletion
- Message content: Retained for 90 days to handle disputes and support requests, then permanently deleted
- Payment records: Retained for 7 years as required by financial regulations
- Usage analytics: Retained in anonymized form indefinitely for service improvement
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Request your data in a portable format
- Opt-out: Opt-out of marketing communications at any time
To exercise these rights, contact us at privacy@freedomlink.chat.
7. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.
8. Children's Privacy
FreedomLink is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. International Users
FreedomLink is operated from the United States. If you are accessing our Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your data rights: